Polished Image Auto Sales Frequently Asked Questions

What are your business hours and location?

Polished Image Auto Sales is conveniently located inside of a new warehouse and office facility at 696 West Confluence Avenue in Murray, Utah, 84123, approximately one block west and one block north of the 4500 South exit of Interstate 15. See the Contacts page for a map to our location, where you will find Polished Image Auto Sales located at the rear of the building. Our climate-controlled warehouse space makes for a pleasant car buying experience at any time of day and all year round.

We show cars by appointment only. Evening or Saturday appointments are preferable but we are very flexible and can accommodate meeting with clients nearly any time of day or day of the week.  Polished Image Auto Sales is closed Sunday.  We are available anytime except for Sunday via e-mail or phone. Phone and e-mail messages are answered a minimum of two times daily for questions about our services or inventory.

What is your experience in the automotive industry?

 I feel like I have the ideal amount of car sales experience: enough to know cars well and ensure a worry-free buying experience, but not so much that I have become a typical used-car dealership.  I worked in used car sales for two years before returning to school and although I loved working with cars, I hated the work environment, the dishonesty, and the high pressure sales tactics I was expected to use. While I was there I did learn about brands and types of cars as well as potential used car problems, and that knowledge has been beneficial in my business.  In talking with me you will see that I still love cars and you’ll find that working with me and my staff will be enjoyable.

Are your prices negotiable?

Because of our low overhead costs, Polished Image Auto Sales can offer a fixed price that is generally lower than any negotiated price you may be able to obtain from another dealer.  We all know what a car is worth and what it is selling for elsewhere, so why waste time negotiating a price? I’ll just give you a great price from the beginning and we’ll skip the sales pressure and negotiating games.

What are your dealership fees?

At Polished Image Auto Sales, we don't add any additional dealership fees to the purchase price of your car.  We won’t charge you a $200 “document fee” to fill out your paperwork.  No, you won’t see any ambiguous $300-500 “dealer prep” fees like you might find at other dealerships.  Your car’s great purchase price remains a great purchase price even after you complete the paperwork. 

Do you accept trades?

Trades are where most used-car dealers make their biggest income, usually by offering you far less than what the car is worth as a trade-in value and then marking up the price later to sell it to another customer. No car dealer is doing you a favor financially by accepting your trade, even though some may suggest otherwise. A trade is worth a well-defined amount and any dealer who says they are paying you more for your trade is compensating by increasing the sales price of the car you are purchasing. I would recommend you sell your car on your own using Autotrader.com (or KSLcars.com here in Salt Lake City) so that you can receive your car’s full retail value. The State of Utah has a great web page describing the steps to selling your car at the following link. I have been able to sell all of my personal cars at or near full retail value within two months using this approach.

Because the size of our warehouse is limited, we do not have the space to keep trade-ins and must wholesale them to other dealers or sell them to the auto auction.  I do want to help you however I can, so if you are not comfortable selling your car on your own or would just prefer to trade it in, Polished Image Auto Sales will buy your trade-in at the current wholesale value.

Do you offer financing?

Polished Image Auto Sales does not offer in-house financing but we can help arrange financing through other financial institutions.  If you have a relationship with a bank or a credit union, they are usually your best and least expensive form of financing.  Banks and credit unions typically review your application and will pre-approve you up to a certain amount, and then I can help you with the rest of the process.

Another great way to obtain financing is through online lending institutions such as capitaloneautofinance.com and eloan.com.  Just submit your application information online and you will receive a response with a maximum approved amount within 15-30 minutes.  You can have the check sent by overnight mail and later write it for the exact purchase price of your Polished Image Auto Sales car.  

What type of warranty is available?

Polished Image Auto Sales specializes in newer cars that have been well maintained and cared for so hopefully you will never need to use warranty services, but several options are available. All of our cars come with a free CARFAX report to ensure that the car has no significant past problems. Many of the cars we sell are still covered by the transferable manufacturer’s warranty, so repairs can be arranged through the manufacturer service facilities attached to the car dealership for that specific brand. 

Extended warranties are available on all of the cars we sell.  Other used car dealers buy these warranties directly from the insurance companies and then mark up the price, pocketing more of your money in the process.  When you buy a Polished Image Auto Sales car, however, I will sell you an extended warranty of your choice at my wholesale price, no mark-up.  If you want an extended warranty, you should be able to buy it at an affordable price.

Can you arrange for transportation of cars? 

Absolutely! We are happy to help you get your new car back to your home. We work with several auto transport companies that will deliver your car to anywhere in the United States, with fees based on type of car and distance of delivery. While I prefer www.redcarpetautotransport.com, you can arrange for shipping with another carrier through www.transportreviews.com .